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Job Details: Customer Service Tutor - Southampton

RecruiterAlderwood Education
Industry SectorEducation, Teaching
Town/CitySouth East
LocationsSouth East, United Kingdom
Contract TypePermanent
Date Posted15 September 2017

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Job Description
We are looking for a Customer Service Tutor to work for one of the UK's largest Training, Skills and Education providers. The role will be based in Southampton on a full-time permanent basis.

To support clients to gain qualifications and progress towards employment through the timely and accurate delivery of Qualification/Frameworks through training and assessment and in line with the Company Quality Procedures and Awarding body requirements. To deliver on-line and classroom based learning of English and/or Maths.

• Teach/Tutor Customer Service, Employability and Business Admin Skills.
• Support learners to identify their learning needs and select appropriate on-line support materials to meet these needs.
• Produce and review an effective learning plan in conjunction with each learner and their individual support needs.
• Delivery sessions for employability and appropriate IAG if required to support the customer with their overall end goal
• Monitor learner progress by proactively checking access to learning and asking questions to ensure learning continues and learners achieve in a timely manner.
• Actively seek feedback from learners on learning support materials in order to review and improve the service and learning experience.
• Actively engage with learners and use a variety of support mechanisms, including internal and external stakeholders, systems and techniques to engage and retain learners.
• Ensure that the required systems and processes are followed and are in line with contractual deadlines to ensure that learndirect meets quality, audit and accreditation requirements e.g. participate in observations of training and learning, operational updates and CPD activities as appropriate to the role.
• Provide feedback to learners during reviews on progress and determine readiness for tests and achievement of learning outcomes and action accordingly.
• To deliver a high standard of customer satisfaction at all times, in line with quality targets and customer feedback.
• Provide appropriate pastoral support to learners and identify whether the learner is in need of Additional Learning Support
• Work towards agreed Awarding Organisation requirements for delivery and assessment.
• Deliver outcomes in line with current KPI’s and business performance targets.
• Safeguard and promote safeguarding with all of our Customers.

Skills & experience required:
• Maths and English qualifications at Level 2 or above.
• PTTLS or equivalent
• Recent training experience essential
• Excellent IT skills
• Excellent customer service skills
• Ability to work under pressure be flexible

What's in it for you? -
Salary of £21,500 per annum
25 days holiday (increases to 28 with service) plus bank holidays
Group pension scheme
Life assurance – 2 x basic salary
Performance appraisals and development planning
Refer a friend scheme – £250 referral payment
Plus many more

To apply for this position, candidates must be eligible to live and work in the UK Alderwood acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc. Gattaca Plc provides support services to Alderwood and may assist with processing your application.

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Company Details
Recruiter: Alderwood Education
Main Contact: Recruitment Team
Tel: 0843 208 1250
Website: Click Here
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