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Job Details: Operations Manager

ReferenceREQ3295
RecruiterParagon Skills
Industry SectorEducation, Teaching
Salary£35,000 to £40,000 Per Annum
Town/CityKent
LocationsSouth East, United Kingdom
Contract TypePermanent
Date Posted16 June 2017

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Job Description

Operations Manager

If you're an experienced Operations Manager within the Apprenticeships sector with a natural flair for building high performing teams and efficient processes, ready to support a growing skills provider through its next phase of evolution, this may be the perfect opportunity for you.  We are looking for an experienced and strategy focused Operations Manager to join our team.

In return we offer a supportive environment where your CPD is as important to us as the education of our learners and a competitive salary and benefits package.


A bit about us...

Everything we do is about inspiring people to succeed. We are one of the UKs leading providers of skills and apprenticeship training. Our pledge is to 'deliver outstanding teaching, learning and assessment to every learner, every time'. We want every one of our 4,000+ learners to succeed and more than that, we have the experience, the skills and the passion to help them do just that. We create programmes that are right for learners and employers. We inspire them to achieve, to create their own opportunities and to enjoy their own unique career path.


We firmly believe that if it doesn't make a difference, then it's not worth doing.


The role...

Reporting to the Regional Operations Director, the successful candidate will ensure the smooth and effective running of operations throughout the region. Leading, developing and coaching your team to maximise productivity, you will aim to drive business growth and sales within your designated area as well as deliver Operational Excellence targets through high performing Learning & Development Coaches and embed the Our Learner Promise for the benefit of all key stakeholders.

This is a fulfilling, involved and extremely hands-on role within an expanding and progressive company. At Paragon Skills, we invest strongly in our own and we expect capability, commitment and the highest quality of work - if you have what it takes to really shine in an ambitious environment, then we want to meet you!

You can expect the role to involve:


  • Accountability for all aspects of line management and leadership inclusive of recruiting, training, developing and retaining peak performing colleagues and ensuring consistent delivery against Our Learner Promise
  • Driving consistent and effective delivery to learners by ensuring that all Learner Journey processes are followed
  • Ensuring that all quality processes are followed and maintain regular and effective communication with Learning and Quality Improvement Coaches to ensure timely achievement of qualifications for learners.
  • Support your team in maintaining caseload numbers by providing innovative solutions to learner recruitment and new customers.
  • Develop and share best practice across your team and region.

Criteria required...

  • Functional Skills at Level 2 - Maths, English and ICT
  • Operational Management Degree or a Level 4 equivalent, or equivalent experience
  • A1 / V1 Qualification
  • Successful track record of leading and developing a high performing remote team in a work based learning environment
  • Sales and business development skills
  • Ability to plan, organise and prioritise workload
  • Strong people management and leadership skills
  • Well-developed interpersonal and motivational skills
  • Effective delivery of deadlines, objectives and targets
  • Effective communication skills
  • Change management skills

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Company Details
Recruiter: Paragon Skills
Main Contact: HR
Tel: ***
Website: Click Here
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