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Job Details: Career Adviser Quality Lead

RecruiterAlderwood Education
Industry SectorEducation, Teaching
LocationsNorth West, United Kingdom
Contract TypePermanent
Date Posted20 October 2017

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Job Description
One of Greater Manchester's largest providers of education, training and skills are looking for a Career Advisor Quality Lead to cover the areas of Greater Manchester. This role is available on a permanent basis with an annual salary of up to £27,358.

Job Purpose -
To deliver effective, labour market focused, careers information, advice and guidance to customers across Greater Manchester.
To quality assure customer Skills Action Plans and adviser interactions with customers to meet the National Careers Service contract and quality manual requirements, providing effective feedback to aid staff development. Conduct compliance checks to ensure records meet required standards.

Main Responsibilities -
• Ensure customers receive a multi-channel National Careers Service (NCS) offer, personalised to meet individual needs, to develop career management skills, encourage independence and lead to sustained learning and job outcomes.
• Manage a wide range of customers by caseload to achieve targets, specifically sustained employment or sustained learning.
• Utilise labour market information and employer links in order to support customers to achieve required outcomes for sustained employment.
• Develop and maintain effective relationships with key partners and agencies in order to generate a flow of eligible and appropriate new customers.
• Receive referrals of new customers from partners or via the telephone and internet NCS Gateway, carry out an assessment of need, identifying the type and level of support required.
• Deliver personalised support to customers via appropriate channels including through social media, email, telephone, SMS, group workshops, face to face sessions and webinars. The provision is ‘digital by default’.
• Produce a high quality action plan for each customer and ensure levels of service in initial interactions achieve customer satisfaction.
• Plan, deliver and evaluate group sessions for appropriate customers, including webinars.
• Ensure compliance with requirements of the National Service Standards and ensure delivery exceeds minimum Skills Funding Agency, Ofsted and Matrix standards.

Skills & Experience Required -
Level 4 in Advice & Guidance or DipCG is essential.
An Assessor qualification (A1, TAQA, D32/33) is desirable.
Ability to work in a target driven environment, with a focus on the successful achievement of outcomes for NCS customers.
High level guidance skills to Ofsted Grade 2 standard with the ability to diagnose and assess customer needs.
Ability to assess and evaluate careers guidance practice, to make accurate judgments of performance and provide constructive feedback.
Experience of managing a caseload of customers for whom specific outcomes are achieved in a guidance, skills or welfare to work setting.

What's in it for you? -
• Annual Salary of up to £27,358 (subject to qualifications and experience)
• Annual leave entitlement that starts at 25 days, with the opportunity to purchase additional holidays
• Contributory Pension Scheme
• Enhanced Maternity, Paternity and Adoption leave benefits
• Plus many more

To apply for this position, candidates must be eligible to live and work in the UK Alderwood acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc. Gattaca Plc provides support services to Alderwood and may assist with processing your application.

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Company Details
Recruiter: Alderwood Education
Main Contact: Recruitment Team
Tel: 0843 208 1250
Website: Click Here
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