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Job Details: Career Advisor - Liverpool

RecruiterAlderwood Education
Industry SectorEducation, Teaching
LocationsNorth West, United Kingdom
Contract TypePermanent
Date Posted09 November 2017

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Job Description
One of North England's largest providers of education, training and skills are looking for a Career Advisors to cover the areas of Liverpool. This role is available on a permanent basis with an annual salary of up to £25,502.

Job Purpose -
To deliver effective, labour market focused, careers information, advice and guidance to customers across Greater Manchester.

Main Responsibilities -
• Ensure customers receive a multi-channel National Careers Service (NCS) offer, personalised to meet individual needs, to develop career management skills, encourage independence and lead to sustained learning and job outcomes.
• Manage a wide range of customers by caseload to achieve targets, specifically sustained employment or sustained learning.
• Utilise labour market information and employer links in order to support customers to achieve required outcomes for sustained employment.
• Develop and maintain effective relationships with key partners and agencies in order to generate a flow of eligible and appropriate new customers.
• Receive referrals of new customers from partners or via the telephone and internet NCS Gateway, and carry out an assessment of need, identifying the type and level of support required.
• Deliver personalised support to customers via appropriate channels including through social media, email, telephone, SMS, group workshops, face to face sessions and webinars. The provision is ‘digital by default’.
• Produce a high quality action plan for each customer and ensure levels of service in initial interactions achieve customer satisfaction.
• Plan, deliver and evaluate group sessions for appropriate customers, including webinars.
• Work proactively with colleagues (National Careers Service Assistants) to maximise the tracking of customer outcomes and ease the evidence generation process.
• Carry out associated administration work including report writing, usage of CRM system, collecting and analysing management information, evaluating service delivery and the audit and review of own records.

Skills & Experience Required -
• Must hold NVQ level 3 in Advice & Guidance with a willingness to work towards Level 4 or possess a higher qualification at Level 4, DipCG or equivalent.
• Ability to work in a target driven environment
• High level guidance skills, with the ability to deliver one-to-one and group sessions
• Ability to use digital channels and platforms in the delivery of information or advice and guidance
• Recent experience of delivering job or learning outcomes in a target driven environment.
• Experience of proactively using a Customer Relationship Management System (CRM).
• Experience of managing a caseload of customers for whom specific outcomes are achieved in a guidance, skills or welfare to work setting.

What's in it for you? -
• Annual Salary of up to £25,502 (subject to qualifications and experience)
• Annual OTE Bonus of up to £2,500
• Annual leave entitlement that starts at 25 days, with the opportunity to purchase additional holidays
• Contributory Pension Scheme
Plus many more

To apply for this position, candidates must be eligible to live and work in the UK Alderwood acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc. Gattaca Plc provides support services to Alderwood and may assist with processing your application.

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Company Details
Recruiter: Alderwood Education
Main Contact: Recruitment Team
Tel: 0843 208 1250
Website: Click Here
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